A full UX overhaul focused on clearer information architecture, faster core task completion, and a more reliable shopping and pharmacy journey for Walgreens customers.
Context
Walgreens customers move between shopping, prescriptions, coupons, pickup, delivery, and account tasks in one compact mobile experience. The redesign needed to reduce friction without breaking familiar workflows.
My role was to help reshape the experience through clearer navigation, better task hierarchy, reusable mobile patterns, and closer alignment between customer needs and business priorities.
The Problem
Users had to work through fragmented paths to refill prescriptions, find savings, manage cart decisions, and complete checkout. Small moments of confusion added up across a journey used repeatedly by millions of customers.
The product needed a simpler structure, clearer decision points, and a mobile UI that supported speed, confidence, and accessibility.
Impact
The redesign focused on measurable improvements: making essential tasks faster, lowering avoidable abandonment, and improving the customer perception of the mobile app.
Improved from a negative baseline after the redesign effort.
Reduction in time required to complete important mobile flows.
Lower cart abandonment through clearer checkout and decision support.
Patterns created for scalable mobile design and future product work.
Kick Off
The first step was mapping the app experience around actual customer intent: refill, shop, save, pick up, track, and resolve account needs. That helped the team see where product surfaces were competing instead of supporting the same journey.
Defining the Approach
I treated the redesign as a system problem, not just a screen problem. The work moved from discovery into journey mapping, flow simplification, component decisions, and high-fidelity mobile prototypes that could be tested and discussed quickly.
Team Alignment
Pharmacy, retail, loyalty, account, and checkout needs all had to coexist. I helped translate competing requirements into a shared hierarchy so the most important actions were easier to find and complete.
Find prescriptions, savings, and order information without searching through unrelated paths.
Improve completion, reduce abandonment, and make high-value mobile actions more visible.
Use reusable mobile patterns that could support rollout across multiple flows and states.
Design System
The redesign depended on consistency: cards, action rows, status messaging, product modules, coupon moments, and pharmacy states had to behave predictably across the app. Reusable Figma components helped the team move faster while keeping the experience coherent.
High-Fidelity Iteration
For a familiar consumer app, rough wireframes were not enough to reveal trust, clarity, or checkout confidence. I used high-fidelity prototypes to test realistic decisions, refine information density, and validate mobile interaction patterns.
Final Design
The final direction connected retail and pharmacy tasks into a clearer mobile ecosystem, with stronger navigation, simpler flows, and UI patterns built for repeated daily use.
Closing
This work reinforced how much impact lives inside everyday product moments. When the structure is clearer and the interface respects the user's intent, even complex healthcare and retail tasks can feel simpler, faster, and more trustworthy.
